Open Earnit again
Open the app and leave it on screen for a moment so it can read the latest step count from Apple Health.
Earnit support
How can we help?
Find answers to common questions or write to us if Earnit is not working as expected.
Three quick checks solve most issues.
Earnit depends on permissions managed by iOS. Check these before contacting support.
Check Health access
In iPhone Settings, confirm that Earnit can read your Steps data in Health.
Check Screen Time access
Return to setup in Earnit and make sure Screen Time access is still authorised and your apps are selected.
Common questions
Help with steps, blocked apps, purchases and your data.
My steps are not updating. What should I do?
Open Apple Health and confirm that today's steps appear there first. Then check that Earnit has permission to read Steps and reopen Earnit. iOS can take a short while to deliver the latest count.
Why are my selected apps not blocking?
Apps only block when your available balance reaches zero. If it is already at zero, confirm that Screen Time access is authorised and that the apps are still selected in Earnit.
Why is an app blocked when I still have time?
Reopen Earnit to refresh your balance and selected apps. If the problem remains, restart your iPhone and email us with your iOS version and a screenshot of the balance.
How do I restore a purchase?
Make sure you are using the same Apple Account that made the purchase. Open the subscription screen in Earnit and choose Restore Purchases. Apple handles all payments and restores.
How do I cancel or request a refund?
Subscriptions are managed by Apple. Open Settings, tap your name, then Subscriptions to cancel. Refund requests must be submitted through Apple's Report a Problem website.
How do I delete my Earnit data?
Delete Earnit from your iPhone. Earnit has no account and stores its data on your device, so deleting the app removes that data as well.
What should I include in a support email?
Tell us what you expected, what happened instead, your iPhone model, your iOS version and your Earnit version. A screenshot helps, but never send sensitive Health information.
Still need help?
Tell us what happened and we will take a look.
Include your iPhone model, iOS version and Earnit version so we can diagnose the issue faster.
Email support
support@earnitscreen.com